Question:
I didn't got an order commission by email or do have a question about my up to date order?

Answer:
Please get in touch with us. Our email address is office@wsj24.com or give us a call: +49 (8035) 874078. We will help you immediately.

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Question:
Why is the product I like to get not available?

Answer:
If you order a product with increased demand, it's possible that it's maybe not on stock any more. One of our customer advisors will try to find an available alternative product for you.

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Question:
How do I get my money back due to sending back?

Answer:
We like to send you your money back as soon as possible. We need your banking details or your credit card details to send your money back. The processing time to send you your money back maybe needs to be 2 weeks depending on the bank.

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Question:
I like to exchange a product or send it back. What I'm able to exchange or send back? How to handle this?

Answer:
If we don't find an alternative product for you, we will send you your money back. The processing time can need to be untill 2 weeks depending in your bank. Please get in touch with us before sending back a product.

We always need a copy of your invoice.

Products which are bulky goods (e.g. wakeboards or skies) we always will pick up with our shipping agency. We never repay shipping cost for bulky goods.

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Question:
I lost my password or username. How to get it back?

Answer:
You can send a request for your password with your username and email address at the log in screen. If you lost your username, we are not able to help you. Please start do register a new account.

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Question:
How to use a voucher?

Answer:
If you got a voucher, please tip in the code at the end of your online order. There is an input field for this. You are able to use just one voucher each order.

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Question:
When will I get my order and how do you send it?

Answer:

Germany

According to Deutsche Post (DHL) delivery time is up to 3 days. If there is a product not on stock, delivery time can be extend. In this case we will get in touch with you. It's up to our company to arrange a partial shipment if we think it's advantageous for a quick order procedure.

Countries of European Union

Our shipping agency for the European Union is GLS. The delivery time is about 3 until 5 working days. Delivery to Switzerland and other European countries it's up to our company to choose a shipping agency.

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Question:
How much is shipping?

Answer:

Germany

Shipping cost for Germany and Austria is 5,95 €. If your order is more then 200 € we don't invoice you shipping cost.

Other European countries

Shipping costs are 16 € each order.

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Question:
Which shipping agencies do you use?

Answer:
Normally we use the cheapest way. Most time we use DHL, sometimes we use another agency.

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Question:
Which payment do you accept?

Answer:
We accept all conventional credit cards. We will charge your credit card after the goods have been send. We also accept cash on delivery, but you have to pay additional 2 € to the shipping agency. You can choose the popular payment system called PayPal while the order process. Payment with cash on delivery is just possible for Germany and Austria.

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